FAQS

1. What products does Wearhaven offer?

Wearhaven specializes in elegant women's fashion, including Wedding Guest Dresses, Mini Dresses, and Women Midi Dresses. Our collections are thoughtfully curated to combine timeless style with modern trends.

2. How long does order processing take?

Orders are typically processed within 1–3 business days (Monday–Friday). Once your order has been shipped, you will receive a confirmation email with tracking details.

3. How long does shipping take?

United Kingdom

  • Standard Shipping: 5–8 Business Days
  • Express Shipping: 2–4 Business Days (where available)

International

  • 7–15 Business Days

Delivery times may vary depending on your location and courier services.

4. How can I track my order?

After your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. You can use this number to monitor your shipment.

5. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support team as soon as possible after placing your order.

6. What is your return policy?

We accept returns for eligible items within 30 days of delivery. Items must be unused, unworn, and returned in their original condition with all tags attached.

7. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds will be issued to your original payment method within 5–10 business days.

8. Do you ship internationally?

Yes. Wearhaven proudly ships to customers in many countries worldwide. International shipping times and costs vary by destination.

9. What payment methods do you accept?

We accept major credit and debit cards, including:

  • Visa
  • Mastercard
  • American Express
  • Discover
  • PayPal (where available)
  • Additional secure payment methods offered at checkout

10. Are my payments secure?

Absolutely. Your payment information is protected using secure encryption technology to ensure a safe and secure shopping experience.

11. What should I do if I receive a damaged or incorrect item?

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery. Our support team will work quickly to resolve the issue.

12. How can I contact Wearhaven?

We're always happy to help.

📧 Email: info@wearhaven.shop

📞 Phone: +44 344 736 9000

📍 Address:
Wearhaven
174–176 Oxford Street
London, W1D 1NX
United Kingdom