Terms of service

Welcome to Wearhaven! These Terms of Service ("Terms") govern your access to and use of our website located at https://www.wearhaven.shop/ (the "Site"), operated by Wearhaven ("we," "us," or "our").

By visiting our site and/or purchasing our women's sweatshirts and jackets, you engage in our "Service" and agree to be bound by the following Terms of Service. Please read these Terms carefully before accessing or using our website.

1. Online Store Terms

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your country, state, or province of residence. You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

2. Products, Pricing & Availability

  • Product Descriptions: We make every effort to display as accurately as possible the colors, features, and details of our sweatshirts and jackets. However, we cannot guarantee that your monitor's display of any color will be completely accurate.

  • Pricing & Currency: All prices listed on our Site are displayed in British Pounds (£ GBP) and include applicable VAT/taxes unless otherwise stated. Prices for our products are subject to change without prior notice.

  • Stock & Availability: All orders are subject to product availability. We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction.

3. Orders, Billing & Account Information

  • We reserve the right to refuse any order you place with us.

  • You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • You agree to promptly update your account and other information, including your email address, billing address, and credit card numbers/expiration dates, so that we can complete your transactions and contact you as needed.

💳 To understand how we securely collect, handle, and store your payment details, please review our complete Privacy Policy.

4. Shipping & Delivery

All purchases made through our Site are subject to our shipping terms, handling timeframes, and transit schedules.

  • UK Delivery: We proudly offer standard shipping options across the United Kingdom.

  • Fulfillment Timeframes: Orders are processed within our standard handling period before dispatch.

🚚 For complete details on handling times, transit schedules, order cut-off times, and delivery tracking, please read our full Shipping Policy.

5. Returns, Refunds & Cancellations

Your satisfaction is extremely important to us. If you are unhappy with your order or receive a defective item:

  • Return Window: You have 30 days from the date of delivery to request a return.

  • Return Conditions: Items must be unworn, unwashed, unused, with original tags attached, and in original packaging.

🔄 To initiate a return or view our detailed refund timeline and instructions, please consult our dedicated Return & Refund Policy.

6. Accuracy of Billing & Account Details

In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email, billing address, or phone number provided at the time the order was made.

7. User Comments & Feedback

If, at our request, you send certain specific submissions or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us.

8. Prohibited Uses

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content:

  • For any unlawful purpose or to solicit others to perform or participate in any unlawful acts.

  • To violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances.

  • To infringe upon or violate our intellectual property rights or the intellectual property rights of others.

  • To submit false or misleading information or upload malicious code/viruses.

9. Disclaimer of Warranties; Limitation of Liability

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. To the maximum extent permitted by applicable law, Wearhaven shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

10. Governing Law & Jurisdiction

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of England and Wales, United Kingdom. Any disputes arising from these Terms or your use of the Site shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to Terms of Service

You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website.

12. Contact Information

Questions about the Terms of Service should be sent to us using the contact details below, or through our Contact Us page or FAQ Page.

Wearhaven Headquarters & Customer Support Details:

  • Store Name: Wearhaven

  • Legal Entity / Business Name: Wearhaven

  • Physical Address: 112 Whitchurch Road, Cardiff, CF14 3LY, United Kingdom

  • Customer Support Email: info@wearhaven.shop

  • Customer Support Phone: +44 7473 975066

  • Support Operating Hours: Monday – Friday (9:00 AM – 5:00 PM GMT)