Shipping policy

At Wearhaven, we are dedicated to delivering your women's sweatshirts and jackets safely, quickly, and transparently. We proudly offer 100% Free Standard Delivery on all qualifying orders across the United Kingdom with no hidden handling fees at checkout.

Please review our comprehensive shipping structure below for full details on order processing, delivery timelines, and tracking.

1. Delivery Rates & Target Destination

  • Primary Shipping Country: United Kingdom (UK)

  • Standard Shipping Cost: 100% FREE (No minimum purchase required for standard UK delivery)

  • Hidden Fees: None. Duties, taxes, and handling charges are fully included in the displayed product price.

2. Order Processing & Transit Timelines

To give our customers full predictability, our total estimated delivery timeframe is broken down into Handling Time plus Transit Time:

Shipping Stage Timeframe Business Days
Order Cut-Off Time 5:00 PM (GMT) Monday – Friday
Handling / Processing Time 1 – 3 Business Days Monday – Friday
Transit / Delivery Time 3 – 7 Business Days Monday – Friday
Total Estimated Delivery Time 4 – 10 Business Days Monday – Friday

Note: Orders placed after 5:00 PM GMT on Friday or during weekends/bank holidays will begin processing on the following business day.

3. Order Tracking & Dispatch Confirmation

Once your order is inspected, packed, and handed over to our carrier partners (such as Royal Mail, EVRi, or DHL UK), you will automatically receive a Shipping Confirmation Email containing your unique tracking link and tracking number.

📦 Already placed an order? You can track your package status anytime on our dedicated Track Your Order page.

4. Address Changes & Order Cancellations

  • Address Updates: If you need to correct or update your shipping address, please contact us within 2 hours of placing your order at info@wearhaven.shop or call +44 7473 975066.

  • Order Modifications: Once an order enters the shipping/fulfillment pipeline, the delivery address cannot be altered.

5. Damaged, Lost, or Stolen Packages

We take extreme care in packaging your items. However, if your package arrives damaged or appears lost in transit:

  1. Damaged Packages: Please inspect your order upon delivery and immediately contact us via our Contact Us page with photos of the damage within 48 hours.

  2. Undelivered / Lost Items: If your tracking link shows "Delivered" but you have not received your package, please verify with family members or neighbors before reaching out to our support team at info@wearhaven.shop.

🔄 For details on returning damaged or incorrect items, please consult our full Return & Refund Policy.

6. Frequently Asked Questions

Have questions about payment methods or order security? Check our interactive FAQ Page or review our Terms of Service.

Corporate Shipping Headquarters & Contact Details

  • Store Name: Wearhaven

  • Physical Address: 112 Whitchurch Road, Cardiff, CF14 3LY, United Kingdom

  • Support Email: info@wearhaven.shop

  • Customer Support Phone: +44 7473 975066

  • Customer Support Hours: Monday – Friday (9:00 AM – 5:00 PM GMT)