Refund policy

At Wearhaven, we are committed to ensuring you are completely satisfied with your purchase of our women's sweatshirts and jackets. If you are not entirely happy with your order, we are here to help. Please review our complete return and refund policy below to understand your rights and options.

1. 30-Day Return Window

We offer a 30-day return policy, which means you have 30 calendar days from the date you receive your order to request a return.

To be eligible for a return, your item must be:

  • In the same condition that you received it (unworn, unwashed, and unused).

  • In its original packaging with all original brand tags attached.

  • Accompanied by the original receipt or proof of purchase.

2. Return Process & How to Initiate

To start a return, please follow these simple steps:

  1. Contact our customer support team at info@wearhaven.shop or call us at +44 7473 975066 with your order number and reason for return.

  2. Once your return request is approved, our team will provide you with clear return instructions and the authorized return shipping details.

  3. Package your item securely and send it back to our return headquarters.

📩 Have questions before initiating a return? Feel free to reach out directly through our Contact Us page.

3. Damaged, Defective, or Incorrect Orders

Please inspect your order upon delivery. If you receive an item that is defective, damaged, or incorrect, please notify us immediately within 48 hours of delivery.

  • Cost: Wearhaven will cover 100% of the return shipping costs for defective, damaged, or incorrectly sent items, and we will issue a prepaid return shipping label.

4. Return Shipping Costs (Change of Mind / Exchanges)

  • If you wish to return an item due to a change of mind, personal preference, or ordering the wrong size, the customer will be responsible for paying the direct return shipping costs.

  • Shipping fees paid on original orders are non-refundable.

5. Return Shipping Address

Please send all authorized returns to our physical business premises at:

Wearhaven Returns Department

112 Whitchurch Road

Cardiff, CF14 3LY

United Kingdom

(Note: Returns sent back without prior approval via email/phone will not be accepted.)

6. Refund Processing & Timelines

Once your returned package is delivered to our Cardiff address and inspected by our team:

  1. We will send you an email notification confirming receipt and whether the refund has been approved.

  2. If approved, your refund will be processed automatically back to your original method of payment within 5 to 7 business days.

  3. Note: Depending on your credit card company or banking institution, it may take an additional 2–5 business days for the credit to officially post to your account statement.

7. Exchanges

The fastest way to ensure you receive the desired item, size, or color is to return the original item following the procedure above. Once the return is accepted, you can make a separate purchase for the new item on our store or contact our team directly at info@wearhaven.shop.

8. Order Cancellations

If you need to cancel or modify an order, please contact us immediately at +44 7473 975066 within 2 hours of placing your order. Once an order enters the shipping/fulfillment process, it cannot be canceled and must be processed as a standard return after delivery.

Need Further Help?

For information regarding delivery times, shipping costs, and carriers, please visit our Shipping Policy. If you have additional questions or require assistance, please visit our FAQ Page or reach out using the contact details below.

Corporate Contact & Business Details

  • Store Name: Wearhaven

  • Physical Address: 112 Whitchurch Road, Cardiff, CF14 3LY, United Kingdom

  • Support Email: info@wearhaven.shop

  • Customer Support Phone: +44 7473 975066

  • Support Hours: Monday – Friday (9:00 AM – 5:00 PM GMT)