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Payment Policy

At Wearhaven, we aim to make your online shopping experience for women's sweatshirts and jackets completely smooth, safe, and transparent. We utilize industry-standard encryption protocols to protect your personal and payment details.

Please read our full Payment Policy below for complete details on accepted payment methods, billing currencies, and transaction security.

1. Accepted Payment Methods

We support a wide variety of globally trusted and secure payment methods for your convenience. You can complete your purchase on Wearhaven using:

  • Credit / Debit Cards: Visa, Mastercard, American Express, Maestro, UnionPay

  • Digital Wallets: Apple Pay, Google Pay, Shop Pay

  • Express Checkout: PayPal

  • Buy Now, Pay Later: Klarna

Note: Cash on Delivery (COD), personal checks, money orders, and direct bank transfers are not accepted.

2. Billing Currency & Price Transparency

  • Operating Currency: All prices listed on our website, product pages, cart, and checkout are strictly in British Pounds (£ GBP).

  • Taxes & VAT: Value Added Tax (VAT) and applicable sales taxes are already included in the displayed product price.

  • Hidden Fees: There are zero hidden fees or payment processing surcharges added at checkout.

🚚 We offer 100% Free Standard Shipping across the UK. For full handling and transit times, please visit our Shipping Policy.

3. Payment Security & SSL Encryption

Your online transaction security is our top priority:

  • PCI-DSS Compliance: Our checkout infrastructure operates on Level 1 PCI-DSS compliant servers.

  • SSL Encryption: Our website uses 256-bit Secure Socket Layer (SSL) encryption technology to safeguard your credit card information during transmission.

  • No Storage of Payment Card Details: Wearhaven does not collect, store, or have access to your full credit/debit card numbers or security code (CVV). All transactions are processed directly through secure payment gateways.

🔒 To learn more about how we safeguard your personal data and account security, please review our Privacy Policy.

4. Billing Verification & Authorization

To prevent fraud and protect our customers:

  • All credit and debit cardholders are subject to validation checks and authorization by the card issuer.

  • If the issuer of your payment card refuses to authorize payment to Wearhaven, your order will not be processed, and we will not be liable for any delay or non-delivery.

  • In case of a billing mismatch or suspicious activity, our verification team may contact you to verify your order details before dispatch.

5. Refunds & Chargebacks

If your order is eligible for a return or cancellation under our guidelines:

  • Refund Method: Refunds will be credited automatically to the original payment method used at purchase.

  • Processing Time: Once approved, refunds take approximately 5 to 7 business days to reflect on your banking or credit card statement.

🔄 To learn more about returning an item or requesting a refund, please read our full Return & Refund Policy.

6. Frequently Asked Questions

Have additional questions regarding order placement or billing? Please check our interactive FAQ Page or review our legal Terms of Service.

Corporate Contact & Payment Support Details

If you encounter any payment issues or billing errors during checkout, please get in touch with our support team immediately:

  • Store Name: Wearhaven

  • Physical Business Address: 112 Whitchurch Road, Cardiff, CF14 3LY, United Kingdom

  • Customer Support Email: info@wearhaven.shop

  • Customer Support Phone: +44 7473 975066

  • Support Operating Hours: Monday – Friday (9:00 AM – 5:00 PM GMT)

  • Direct Help Form: