Return And Refund Policy

At WearHaven, we want you to love every purchase. If you are not completely satisfied with your order, we are happy to help with eligible returns and refunds in accordance with the terms below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, your item must meet the following conditions:

  • The item must be unworn, unused, and in its original condition.
  • The item must have all original tags attached.
  • The item must be returned in its original packaging, when applicable.
  • The item must not show signs of washing, damage, stains, perfume, or other wear.
  • You must provide proof of purchase, such as your order number or confirmation email.

Items that do not meet these conditions may not be eligible for a refund.

2. Non-Returnable Items

For hygiene and safety reasons, certain products may not be eligible for return, including:

  • Items marked as final sale.
  • Gift cards.
  • Undergarments, swimwear, or other intimate apparel, unless defective or otherwise required by applicable law.
  • Items that have been worn, washed, damaged, or altered.
  • Products without original tags or packaging, where required.

Please check the product description or contact our support team if you are unsure whether an item is eligible for return.

3. How to Request a Return

To start a return, please follow these steps:

  1. Contact us at [info@wearhaven.shop] within 30 days of receiving your order.
  2. Include your order number, the name of the item you wish to return, and the reason for the return.
  3. Our support team will review your request and provide return instructions if your request is approved.
  4. Carefully package the item and send it to the return address provided by our team.

Please do not send items back to the sender's address on your package unless instructed by WearHaven.

4. Return Shipping Costs

Unless the item is defective, damaged, incorrect, or otherwise covered by applicable law:

  • Customers are responsible for return shipping costs.
  • Original shipping charges are generally non-refundable.
  • We recommend using a trackable shipping service when returning an item.

If you receive a defective, damaged, or incorrect item, please contact us before returning it so we can help resolve the issue.

5. Refunds

Once we receive and inspect your returned item, we will notify you about the status of your refund.

If your return is approved:

  • Your refund will be issued to the original payment method.
  • Refunds are generally processed within 5–10 business days after return approval.
  • Your bank or payment provider may require additional time for the refund to appear in your account.

If your return does not meet our eligibility requirements, we will notify you and explain the next steps.

6. Exchanges

We may offer exchanges for eligible items, subject to product availability.

If you would like to exchange an item, please contact us at [info@wearhaven.shop]. If the requested item is unavailable, we may offer a refund or another suitable solution.

7. Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If you receive an item that is damaged, defective, or different from what you ordered, contact us as soon as possible at [info@wearhaven.shop].

Please include:

  • Your order number.
  • A description of the issue.
  • Clear photos of the item and packaging, if applicable.

We will review the issue and work with you to provide an appropriate solution, such as a replacement, exchange, or refund, as applicable.

8. Late or Missing Refunds

If you have been approved for a refund but have not received it:

  1. Check your bank account or payment account again.
  2. Contact your credit card company or payment provider, as processing times may vary.
  3. Contact your bank if necessary.

If you still have not received your refund, please email us at [info@wearhaven.shop].

9. Order Cancellations

If you need to cancel an order, please contact us as soon as possible after placing it.

We will do our best to accommodate cancellation requests before the order is processed or shipped. Once an order has been processed or shipped, cancellation may not be possible, and you may need to follow our return procedure.

10. Changes to This Policy

WearHaven reserves the right to update or modify this Return & Refund Policy at any time. Any changes will be posted on this page with an updated revision date.

11. Contact Us

If you have any questions about returns, exchanges, or refunds, please contact us:

Brand: WearHaven

Email: [info@wearhaven.shop]

Website: [wearhaven.shop]

We appreciate your business and are committed to making your shopping experience with WearHaven enjoyable.

Thank you for shopping with WearHaven!